Roaming Analyst – Rating and Billing |

Main Responsibilities:

Implement Data Clearing (DC), Rating and Repricing solutions for supporting the Retail and Wholesale business of Mobile Operators with our products within the timeframe and with a high level of quality according to Customer Requirements and Expectations
Maintain and implement change requests from customers in accordance with agreed timeframes and Customer expectations
Support on 3rd level issues and be the interface towards product management as well as development, investigate and analyse system generated alerts and alarms from our cloud system environment, escalate accordingly
Assist and guide data clearing support teams on TAP/RAP processing as well as roaming billing rejections, support on TAP Creation
User Acceptance testing (UAT) in terms of new features, bug fixes and further improvements to our Data- and Financial Clearing Services on our platforms
Constantly improve on internal tools and procedures
Answer technical customer inquiries as a product expert and guide them to the right solutions

Required Knowledge and capabilities:

Self driven, Ability to communicate effectively with results driven attitude
University degree in any discipline (preferably engineering, computer sciences/ IT/ telecommunications)
1-5 years of experience in telecommunication Industry. Experience in Roaming, customer communication and project management are advantages
Fluent English, basic skills in French or German – written and spoken, any additional language will be an asset
Excellent skills in SQL, Oracle and UNIX mandatory
Proficiency with MS Windows, Words, Excel, Outlook.

Behavioural Skills:

Be a team player and self-motivated
Ability to meet project deliverable on short notice
Ability to work well within a team structure
Be detail oriented, flexible, dependable, and adoptable to changes
Ability to cope with a highly demanding environment
Have high standard of business ethics
Ability to work independently within a multi-cultural environment
Understands importance of data integrity
Stress resistant
Presentation Skills


A valid work permission for Luxembourg is mandatory.