Roaming Analyst | Service Support

While working in the 3rd level support organization, the Roaming Analyst will be responsible for implementing and supporting GSM network solutions for billing network traffic of wholesale and retail service providers and mobile operators. The position is based in Luxembourg.

Main Responsibilities

  • Implement Financial Clearing (FC), Data Clearing (DC) and Network Business Intelligence (BI) solutions for supporting the Retail and Wholesale business of Mobile Operators with our products within the timeframe and with a high level of quality according to Customer Requirements and Expectations
  • Maintain and implement change requests from customers in accordance with agreed timeframes and Customer expectations
  • Support on 3rd level issues and be the interface towards product management as well as development, investigate and analyse system generated alerts and alarms from our cloud system environment, escalate accordingly
  • Assist and guide data clearing support teams on TAP/RAP processing as well as roaming billing rejections, support on TAP Creation
  • User Acceptance testing (UAT) in terms of new features, bug fixes and further improvements to our Data- and Financial Clearing Services on our platforms
  • Constantly improve on internal tools and procedures
  • Answer technical customer inquiries as a product expert and guide them to the right solutions

Qualifications and Technical Requirements

  • Excellent English language skills (verbal/written) is mandatory, any additional language is an advantage
  • University degree in any discipline (preferably computer sciences/ IT/ telecommunications)
  • 2-5 years of experience working at a service provider, in support environments
  • Working in the mobile industry like telecom operator (roaming) is an advantage
  • Roaming / mobile market experience is an advantage
  • Excellent skills in SQL, Oracle and UNIX mandatory
  • Knowledge and experience in Apache Hadoop is an advantage
  • MS Office Suite – Excellent Level
  • Basic project management skills

 Other Skills/Abilities

  • Analytical Skills
  • Excellent communication skills
  • Ability to work well under pressure
  • Ability to work independently and deliver on time
  • Quick learner
  • Flexible working hours, availability for remote duty
  • Multicultural communication skills

 A valid work authorization for Luxembourg is required.

 Submit your CV in English by quoting Ref. SUP_LUX